Refund & Cancellation Policy
Last Updated: August 25, 2026
1. Subscription Cancellations
We believe in the quality of our platform and want you to be completely satisfied. Vertafy operates as a Business-to-Business (B2B) Software-as-a-Service (SaaS) operational infrastructure platform billed monthly in advance. Customers may cancel their ongoing subscription platform access at any time directly via the secure Client Portal, or by notifying our billing desk via email at info@vertafy.com. There are zero long-term contractual locks or backend exit penalty fees.
2. Refund Assessment Window
To protect our cloud server infrastructure allocations and database provisioning overhead, all sales transactions are final, and we do not issue automated refunds for partial months or unused seating. However, if your business encounters a unique technical error or a system routing dispute, you may submit a formal request to our support desk at info@vertafy.com within seven (7) business days of your recent billing date. Our management group will review individual account logs manually to establish an equitable solution.